About AIDSspace

• What is AIDSspace?
  AIDSspace is an online community for connecting people, sharing knowledge, and accessing services for the 33.4 million people living with HIV and the millions who are part of the response. AIDSspace went live in beta form in October 2009.
• Who is behind AIDSspace?
  The Joint United Nations Programme on HIV/AIDS (UNAIDS) is the founding partner of AIDSspace. If you, or an organization you know of, are interested in partnering or supporting AIDSspace, let us know.
• What can I do on AIDSspace?
  Through AIDSspace you can:
  
  * Meet and connect with other members to learn from their work, exchange ideas and discover new networks.
  
  * Post and share key policies, case studies, best practices, multimedia materials, conference posters, reports and other essential resources.
  
  * Find and post jobs, consultancies, requests for proposals, and reviews on service providers.
  
  AIDSspace is free to use. All you need is an email address. Get started today.
• How can AIDSspace support the global AIDS response?
  AIDSspace aims to expand informal and established networks to include more people interested in HIV and help everyone engaged maximize resources for a stronger AIDS response. The premise behind AIDSspace is simple: If hundreds of millions of people can connect on some of the most popular social networking sites (e.g. Facebook, LinkedIn, MySpace, Twitter, YouTube) to chat, share content, and keep on top of what’s happening, so can the AIDS and development communities.
• Give me an example of the value of AIDSspace?
  Think of AIDSspace as an empty house that’s fully functional but not yet a 'home'. It is up to AIDSspace members to make the site what they want it to be. In other words, the value of AIDSspace is defined by the individuals and organizations that use it to connect and share ideas and knowledge. But here are a couple of scenarios of AIDSspace in action:
  
  * A small organisation lacks the resources to have its own web site. They create a Group page on AIDSspace. The page acts as a convening place where discussions take place and information and content are fed to members. One immediate benefit of a connected community is the sharing of information and knowledge in a viral approach to get information more quickly to people who need it.
  
  * An HIV outreach worker has a prevention toolkit she uses in her daily activities. She has modified the toolkit to reflect the HIV epidemic in her community. Knowing there are others doing similar activities elsewhere in the world, she uploads the toolkit to her AIDSspace Profile and posts it in the AIDSspace Library. Through this simple act, she has shared her knowledge and given others the ability to learn from her experiences.
• How can AIDSspace members protect their privacy?
  AIDSspace has a number of privacy features that are customisable. Members have complete control over their profile. View the full privacy policy to find out more.

Your Account

• I can't login, or I forgot my username or password.
  If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.
• How can I delete my account?
  If you are aboslutely sure that you want to delete your account, let us know here.
• How can I update my profile?
  To update your profile, click on Edit Profile in the Profile menu in the upper right. You can move through the different parts of your profile by clicking the tabs at the top of the page.
• How can I update my email address?
  You can update your email address on the My Account page, or choose Edit My Account from the Profile menu.
• How can I report an error or other problem with the site?
  Click the blue/orange feedback tag on the left, or you can contact us here.
• I upgraded to Firefox 3.5.4 and now I can't log in.
  After upgrading to Firefox 3.5.4, some users have a problem logging in, due to the way Firefox manages "cookies". You can either clear out all of your browser's cookies (which will also affect other websites) by choosing "Clear Private Data" from the Tools menu. Or you can clear only your AIDSspace cookies by going to the Privacy tab of Firefox Preferences, clicking on "Show Cookies", searching for "AIDSspace", and deleting those cookies.

Groups

• Can I require users to be approved before they can join my group?
  Yes, if you are the group owner, click the Edit Group link and then the Group Settings tab. There you can specify whether all users can join or must first be approved.
• Why isn't my Group visible on the Groups page?
  You may have set the Group Settings to exclude your group from being visible to others on the site. Go to your My Groups page, click on your group and then click on the Edit Group link. Then click the Groups Settings tab, and adjust the values there.

Reporting Abuse

• How can I deal with someone that is bothering me?
  If someone is bothering or harassing you, you can block them. Visit their profile page and click on Block This Person. Visit the Account Privacy page to learn more about blocking people. If someone continues to harass you despite your efforts, you can report them here.
• How can I report spam or other inappropriate content?
  You can report spam or any other inappropriate content here, or by clicking the "Report" link on the page containing the content you wish to report.

Privacy

• Is my information kept private?
  Yes. We do not share any personally identifying information about you to any third party. Read the Privacy Policy for more information.
• How can I make my profile private?
  You can change your profile privacy setting by editing your profile and clicking on the Privacy tab.
• How can I block users from contacting me?
  You can block people by adding their username to your blocked users list. Visit the Account Privacy page to learn more about how to block people.

Other

• I have another question.
  Got a question you would like to see answered here? Please let us know.
• I am a journalist interested in writing about AIDSspace. Who can I contact to set up interviews with AIDSspace staff and users?
  We are glad you’re interested in our community! Send us an email at aidsspace@unaids.org, or through our online contact form. Write “media inquiry” in the subject line and someone will get back to you shortly.